FREQUENTLY ASKED QUESTIONS

Q:     Do you hire and sell to domestic or corporate customers?
A:     We offer hire and sales to both domestic and corporate customers, with some companies having special agreed discounts for staff. Please call to negotiate this.
      
Q:     How do I decide which equipment is best for me?
A:     This will depend on what you want to achieve. Please take a look at our page What equipment do I need? for guidelines. Just click the icon, on the right hand side of the Sales and Hire pages.
      
Q:     Can I try the equipment before hiring?
A:     Yes, simply visit our showroom to compare the equipment at your leisure. Click on "Find Us" for a map. Please call us before your visit, to check if the equipment you wish to see is in stock.
      
Q:     Can children use the equipment too?
A:     We can only insure users over 18 years of age, but this does not mean that teenage children could not use it. You will have to decide for yourself (some fitness equipment is too large for users under 4ft 6in).
      
Q:     Can I buy the equipment I am hiring?
A:     Yes, this is a good way to ensure you buy the equipment that is right for you. If you buy your hired equipment, the cost depends on its age and condition, as some items may be new and others previously hired. You can also return the hire model and buy a new one at a reduced price.
      
Q:     Is there a minimum period of hire?
A:     For home hire, we have a 4 week minimum, although this is flexible in special circumstances. Corporate hire is normally a 26 week minimum, but we often arrange special rates for very short term hires (for exhibitions, promotions, photo shoots etc.) We also supply commercial equipment into a domestic setting - please contact us to check the minimum hire period.
      
Q:     Can I change the equipment I hire, to try something different?
A:     Yes, of course. We will simply collect the equipment and deliver something different. This may incur a small charge for customers outside of our local area.
      
Q:     Do you offer discounts for multiple hired items?
A:     Yes, and this can be negotiated either before or during the hire.
      
Q:     Do I need to keep the equipment indoors?
A:     Yes. In fact, you should avoid any atmosphere that is very dusty, or damp, (especially near swimming pools, as the chemicals can corrode certain parts).
      
Q:     Who is responsible for maintenance and breakdowns?
A:     Fit Hire Ltd. covers the Hirer for these, although a charge is made for serious damage (other than reasonable wear and tear).
      
Q:     Do you charge for delivery?
A:     We only charge outside of the local area of Petersfield, and costs are reasonable. Please call for a quote. We can deliver during the evening in some instances.
      
Q:     Who insures the equipment while it is on hire?
A:     The Hirer must ensure that their home or business insurance covers the value of our equipment. We insure the Hirer for Public Liability and for equipment in transit (in our vehicles).
      
Q:     How is payment made?
A:     We ask for 4 weeks hire charges, plus (where applicable) an additional 4 week deposit, which is returned at the end of the hire. We accept cards, cheques, cash and Bank payments. Some customers prefer to set up a standing order or direct debit.
      
Q:     Do you require identification?
A:     Yes, we need 2 forms of identification and a signature on delivery.
      
Q:     Do you offer personal training?
A:     We don't offer this service, but have partnerships with personal trainers throughout the country, so we can recommend these to you.
      
Q:     How do I cancel the hire?
A:     Just call us, or e mail, preferably with a few days notice, so we can schedule a collection at a convenient time.